Our design process is as follows:

• Customer chooses product
• Customer provides artwork such as logo, brand guides, etc.
• Astor designers creates a design proof
• Customer provides feedback
• Customer approves artwork
• Printing team reviews accuracy
• Regulatory team reviews compliancy
• Design is sent to printing press
• Production assembles your order
• Fulfillment Teams pack and ship your order
• An email confirmation is sent to you with tracking information

We have a wide range of customizable products and customization options, although with minimum order requirements. Kindly reach out to us to learn more at corporatesales@astorchocolate.com

How
are your products delivered?

We usually ship via UPS or FedEx at an additional charge.

How
are shipments for chocolate items sent during the Summer? 

Our chocolates are of the finest quality and we want to assure you get to enjoy them.

While we make every effort to assure our product arrives to you in the best condition, our products are heat sensitive and therefore, based on your shipping location, you may not see an option to ship via Ground Shipping or 2 Day Shipping. We recommend selecting the quickest shipping method available.

During the warmer months, shipments are insulated and include ice packs at an
additional charge of $13 per case. Often, cases are combined so fewer insulation
charges are incurred.

How
long does the insulation last?

Typically it holds for about 48 hours. For this reason, it is
often necessary to expedite such shipments when going to destinations with a 3
or more day UPS ground delivery time from our Lakewood, NJ facility. States
like FL, CA & TX are among those states requiring expedited shipping during
warm months at an additional cost.

The States of NY, NJ, PA, CT, MD, OH, MA are all within 2 day
UPS ground delivery and would not need additional expedited shipping during the
summer, though insulation charges still apply. EXCEPTIONS are made only during
extreme heat when even such shipments are sent next day. However, often such
shipments are held back if a break in the heat is expected within the next few
days.

At
what temperatures do shipments begin requiring insulation?

Generally if the high/low forecast range is 75 & 63 Fahrenheit or higher we
insulate (and expedite if necessary).

What
States generally have longer warm weather seasons and are thus more affected by
higher freight charges?

FL, GA, AZ, TX, HI

Can
I set up a direct truck to deliver my order at a reduced cost?

Yes, direct trucks are generally set up by us when the order
qualifies. Qualifications are based on order size and weight and vary by carrier.
Truck carriers vary by state. Contact your rep for additional details.

Weekend Shipping:

Astor Chocolate does not generally ship over the weekend. Orders placed on Friday will be processed the following Monday.

Unfortunately, due to our strict food quality and food safety standards we cannot accept returns.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions at corporatesales@astorchocolate.com

We are 100% committed to your satisfaction. If your shipment arrived melted, or you aren’t completely satisfied with your choice kindly reach out to us.

Monday - Thursday 9:00 am - 5:00 pm

Friday 9:00 am - 1:00 pm. 

Pickup orders will be available at the shipping docks in truck area in the back of our building. Please bring a copy of your order confirmation and order number.

Pickup orders are available by appointment only.

We do not bring out orders to your vehicle including to Uber drivers

We are located at 651 New Hampshire Ave. Lakewood, NJ.

Pickup Hours:

Monday - Thursday

• 9:00am - 5:00pm

All of our chocolates are OU-D certified. When indicated on packaging we have the OU-Parve on a few select items